Terms and Conditions

'Metal Sheds Online' Terms & Conditions:

All transactions are subject to the following terms and conditions. If you are in any doubt about the details below, please contact us for clarification. None of these terms and conditions will affect your statuatory rights in any way.

Pricing

All prices as shown in our literature and on our website are shown in Pounds Sterling, inclusive of Value Added Tax at 20% (unless stated otherwise. We reserve the right to amend prices from time to time if this rate of VAT is amended. In addition, our suppliers may alter their prices from time to time - we will endeavour to give plenty of notice of any impending changes, but this is not always possible. Please check carefully your order acknowledgement for variation.

Delivery is included free within the the relevent delivery areas. This normally covers all of England and Wales and some parts of Scotland.

As far as Capital Steel Buildings are concerned provided we can make delivery using a full size articulated truck and suitable off-load facilities are available then we will waive the delivery costs. Otherwise there would be a delivery charge depending on location. Deliveries normally only to UK mainland.

Placing An Order

There are four methods of initiating an order:

• on the order form pages via the internet
• by phone
• by fax
• by mail

Whichever way you choose, you will be contacted to confirm the exact price of the order and to double check any non standard variations. Once these details have been finalised, an order confirmation will be produced which we will ask you to check and return to us with a signature confirming acceptance, or by return of our order confirmation e-mail, of our terms and conditions. This signed order acknowledgement , or return of our order confirmation by e-mail, shall form the contract.

Payment

Our Standard payment terms are payment in full when placing your order. This can be paid by credit or debit card, cheque or by BACS. Capital Steel Buildings can also be paid be Bank Bond. For local authority councils and schools we can accept a hard copy purchase order with payment due after delivery. Payment to be received by us withon 3 weeks of sending invoice.

Goods shall not be released upon orders paid by cheque, until such a cheque passes clearance. Where payments are made using a 'card' based method, it should be noted that any goods subsequently purchased by this method can only be delivered to the cardholders registered address.

Cancellation

Should for any reason you wish to cancel your order, this must be done so in writing no later than 7 days AFTER THE DAY you received the goods. The goods must be returned in perfect condition in resaleable condition with any original packaging. There will be a checking and repacking charge on all GrandChoice and SafeChoice metal sheds if any of the shed has been removed from the box. Likewise if the box is damaged or wet again there would be a charge. If you choose to cancel your order at this stage, you must initially email us stating clearly that you wish to cancel your order and quoting your order number. You must then follow this up by submitting a formal cancellation note in writing to our office at the following address: Metal Sheds Online. 64 Bitterne Drive, Goldsworth Park, Woking, Surrey. GU21 3JU.
You will however be responsible for the costs of returning goods unless your reasons are validated (i.e. damaged or supplied incorrectly) by this office.

Delivery

Once we have received your signed order (or returned email confirmation), your order will be passed on to the individual manufacturer for delivery. Delivery will be carried out as soon as practically possible, for general guidance on the average lead times once the signed order has been received, use the following table for guidance.

Supplier	Current Delivery Times	Delivery Areas
StoreChoice Metal Sheds	About 2-3 weeks	StoreChoice Delivery Area
GrandChoice Metal Sheds	About 2-3 weeks	GrandChoice Delivery Area
TriMetals Steel Sheds	About 2-3 weeks	TriMetals Sheds Delivery Area
SafeStore Secure Sheds	About 5-6 weeks	SafeStore Delivery Area
Duramax Plastic Sheds	About 2-3 weeks	Duramax Delivery Area
Capital Steel Buildings	3-4 weeks	Capital Delivery Area
These are approximated delivery times. Please check at time of ordering if timing is crucial.

On receipt of your signed order, you will be contacted either by us, or directly by the manufacturer to determine a mutually agreeable delivery date. Products may be delivered direct from the manufacturer, by carrier, or by our own vehicles. In exceptional circumstances it may prove necessary to alter the delivery date, according to level of orders and seasonal variations, but you will be consulted prior to any alteration.

All 'delivery only' orders will be made only to the side of the delivery vehicle, unless otherwise agreed at time of order. It is the responsibility of the customer to arrange for the building to be moved from the delivery point to it's assembly site. Under no circumstances will the delivery vehicle leave the public highway to facilitate a delivery, unless it's driver is certain that it is safe to do so.

Complaints

We make every effort to ensure the product ordered arrives to you in perfect condition. If for any reason you are not satisfied with our product or service, then please contact us and we will endeavour to resolve the problem.

Any complaints will be acknowledged within 48 hours of the normal office hours and will be dealt with according to each manufacturers own guidelines, in a fair and confidential manner. We will keep you fully informed during this period and will provide as much help as possible in getting the problem resolved as quickly as possible.

General

• The customer should ensure their building is maintained in accordance with the individual manufacturers guidelines.
• All dimensions are nominal imperial measurements, unless otherwise specified. If the exact size is required please contact us.
• These Terms and Conditions do not affect you statutory rights as a consumer.